Smooth flight, friendly staff, comfy seats, delicious foods and top-notch accommodations. These are the things that every traveler wants and expect when boarding a plane. The security and assurance of having a decent, hassle-free, fast and smooth flights will leave us anticipating on how good it is flying with different airlines that offers different services. Just like any other airlines, Qantas Airways, offers these services for their customer’s convenience. But does Qantas Airways really aims to reach its customers’ expectations and make them feel The Spirit of Australia? Lets check it on this review.

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Origins and Ownership

Qantas Airways Limited, is the flag carrier airline of Australia, and Australia’s largest airline by fleet size, international flights and international destinations. Having been founded in 1920, Qantas Airways Limited is the third-oldest airline in the world; it began its international flights in 1935. The Qantas name comes from “QANTAS” an acronym from its original name: Queensland and Northern Territory Aerial Services.

The airline is based in the Sydney suburb of Mascot, with its main hub at Sydney Airport. As of 2014, Qantas had a sixty-five percent share of Australian domestic market and carried fifteen percent of passengers travelling in and out of Australia. Various subsidiary airlines operate to regional centres and on some trunk rules within Australia under Qantaslink banner. Its subsidiary Jetconnect provides services between Australia and new Zealand, flying under the Qantas brand. Qantas also owns the low-cost airline: Jetstar Airways, that operates both international services from Australia and domestic services within Australia and New Zealand; and holds the stakes in the number of Jetstar-branded airlines.

Alan Joseph Joyce, is an Irish-born Australian Businessman. Born on the 30th of June in 1966, He is the Chief Executive Officer of Qantas Airways Limited since October 2003.

Qantas Airways Limited is a founding member of the Oneworld Airline Alliance.

What people are saying

Professional accommodations, comfy seats and smooth travel experience, these are some of the things that Qantas Airways’ customers, have posted throughout the internet. Some of these reviews are posted below:

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Best airlines ever!! Flew to NZ/Australia last August and was dreading the 16+ hour flight. However, Qantas made time fly by with its personal video/entertainment screen available on every seat. It offers hundreds of movies (even movies not on dvd yet), tv shows, news, sports, etc. I didn’t even have to use my laptop or phone as entertainment. Also, the service and overall quality of Qantas made the flight comfortable and stress free. I have yet to experience anything that compares to this airline. I wish Qantas was available domestically in the US, so I could fly it all the time. If flying down under, Qantas is the way to go.”

—Michael E (Little Italy, Manhattan, United States)

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“I flew from LAX to Sydney via Fiji and used domestic flights in Aussie with Qantas as well. I am happy with their quality of food provided even for the domestic flights. Seats are slightly spacious than the US flights and flight attendants are attentive and helpful. I would love to use Qantas again  for future trips. Discount to domestic flights if you buy international flight to Aussie is a real plus.”

—Yonelay M (Alhambra, United States)

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“I had the most wonderful international travel experience with Qantas on my recent trip to Australia.  The friendliest flight attendants, comfy seats (even on crowded plane), the best food, and as Autumn J noted, the best in-flight entertainment system. “

—Erica F. (Denver, United States)

The Website

Qantas Airways Website

Qantas Airways’ website offers different services, you manage your booking, check for hotels, book flights, search for car rentals, and even avail their packages; they even offer series of activities and travel insurance. You can check Qantas Airways’ website by clicking this link.

Qantas Airways Mobile App

They also has their mobile app, which you can download for free by clicking the links below:

Qantas for iOS: Qantas
Qantas for Android: Qantas

Customer Service

Qantas Airways offers a 24/7 customer care services, in which you can reach them by contacting the numbers listed below. They also provide a hotline for TTY users, which serves and assists customers from Monday to Friday, from 9AM to 5PM.

Contact information

  • Website URL:
  • Contact number: +61 2 9691 3399
  • Contact number for TTY users: 133 755 / +61 7 3815 7799
  • Contact Email: Form to fill-up here.
  • Fax Number: 1800 613 844 / +61 2 9490 1857
  • Head Office Address: Qantas Customer Care, Qantas Airways Limited, 10 Bourke Road, Mascot NSW 2020

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Based on the reviews given by Qantas Airways’ customers; It is safe to say that Qantas Airways have really given their customers the convenience and satisfaction of traveling with them. With their clean cabins, spacious seats and friendly staff; flying with Qantas Airways must be a delightful and enjoyable flight.  

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