What is Hotwire? For those who are wondering, Hotwire is a travel agency that offers service which allows travelers from all over the world to book hotels, car rentals, and flights online. While their service does provide a certain amount of convenience, how well do they handle their customers? Let’s find out by looking at some of the Hotwire reviews below.
Hotwire was founded in the year 2000 by several individuals with the same goal: to make hotel booking a lot easier for travelers. Eric Grosse, Gregg Brockwa, Karl Peterson, and Spencer Rascoff are the main people behind its establishment. Aside from them, several airlines also helped start the company, specifically: Continental Airlines, Northwest Airlines, United Airlines, America West Airlines, and American Airlines.
The current Chief Executive Officer of the airline is Henrik Kjellberg.
About the company
The organization’s main office is found in San Francisco, California. Hotwire is an auxiliary organization of Expedia Incorporated. To give you a thought, their business framework works this way: at whatever point carrier seats, inn rooms or auto rental promos neglect to get sold, rather than discarding the tickets, the organizations will swing to Hotwire to offer them at a lower cost. Costs of all arrangements are shown specifically, and no closeout or offering is required.
Are they reliable?
Now, let’s take a look at the Hotwire reviews I found online. According to their previous customers, the website itself provides a good way to book hotels and other travel services online. Searching for the said services and comparing the available prices is also easy. However, since Hotwire does not disclose the name of the business which offers the services until you finish the reservation, people were worried that they might book from an unreliable business.
Their customer service handling is pretty questionable. Customers who called their hotline asking questions and offering feedback/complaints said that their calls were unceremoniously dropped by the rude agents.
The main thing you would see, as with most OTA sites these days, is the booking form. Clients may browse the three services: accommodations, car rental services and flights. Look down and you will see the most current inn bargains alongside their costs and markdown rate.
- Website URL: https://www.hotwire.com/
- Contact number: 00 1 417-520-1680
- Contact form: https://www.hotwire.com/helpcenter/contact.jsp
- Head Office Address: 655 Montgomery St Ste 600, San Francisco, CA 94111-2627
For people searching for a dependable site that would give them the best value for their cash, this travel agency is not the best alternative for you. The individuals who expect respectable client administration may likewise be frustrated as they are known for dropping calls and putting clients on hold for quite a while. Generally, this online travel office could utilize a bit (or a considerable measure) of redesigning, both in their framework and in their client administration.
What do you think of Hotwire? Do you have your own Hotwire reviews? Let us know in the comment section below!